FAQ
Questions:
If you have questions or difficulties with your request, kindly mail the quires to Customersupport@kesari.org We assure you a prompt response.
1.What do I do when I need help?
Customer support details are provided on your air-ticket or travel voucher. You can email your queries to our customer support team at customersupport@Kesari.org and we will get back to you shortly of your inquiry during the working day.
2.What are the payment options available on Kesari Online Services?
Payment for bookings made on Kesari Online Servicese, can be made through your Credit card. Kesari Online Services accepts MasterCard and VISA credit cards. All payments must be in Indian Rupees. In case you want to make a payment by cheque or by cash, please contact our customer service team. Customersupport@kesari.org
4.What is CVV number on my credit card?
CVV stands for Card Verification Number. This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
5.What is an E-ticket?
An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number thru e-mail to use at the airport check-in with your valid photo ID (such as a driver's license/PAN Card) to receive your boarding pass. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.
6.If I purchase an E-ticket, what do I get as proof of purchase?
On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as a driver's license/PAN Card). In case, the passenger has not received this mail, then he/she can get in touch with our customer support & request for the same. email-customersupport@kesari.org
7.Why can't I find my requested operating flight in my search result?
This is due to several reasons:
- The flights may be sold out.
- Very Close to the departure time.
- Flight has been cancelled by the airline.
- The schedule may require more than one airline to connect and the booking engine may not recognize this. If you do not find available space for the particular fare or carrier, a request may be made by sending us an email,
10.What are the valid travel documents required to get boarding check-in at Airport?
Please carry your e-ticket print out along with a valid Photo Identification Proof for (Indian nationals). Foreigners may be required to produce a copy of the RESIDENT PERMIT on request, at the time of check-in.
PHOTO-IDENTIFICATION:
Valid Passport
Valid Driving License
Election Photo Identification Card
Photo Credit Card
PAN Card
Photo Identification Card issued by the employer being government & reputed sector organizations.
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